You can book a visit by contacting the visitors’ centre by phone on
0115 962 8980
by text on
60777 - start your message with the word SOCIAL
or by email:
Telephone booking lines are open during the following times:
Monday – Sunday 8am – 4.30pm
Please note that our booking lines/text and emails are closed on:
New Years Day
Confirmation of your visit will given to you verbally if you are booking by phone; via an email if you are booking online and via a confirmation slip if you are booking at the booked visits office whilst on a visit.
Maximum Number of Visitors
Up to 3 adults plus children can visit at any one time. Due to seating restrictions children over the age of 14 are counted as adults. Any person(s) under the age of 18 must be accompanied on a visit.
The booking lines can be quite busy so please be patient. If the person you wish to visit has been convicted awaiting sentencing, sentenced or has pleaded guilty you should have your Visiting Order (VO) to hand as you will be required to give the VO reference number. VO’s are posted out to you from the person you are visiting. He will be allowed to send out 3 VO’s a month and they will have to be used within 28 days of being sent. You will not have a VO if he is on remand.
You can book via text to the following number: 60777
Start your text with the word: Social
The name and number of the prisoner
The names of all visitors
The time, day and date requested
The number on you visiting order if you have one
Booking in Person
When you are on a visit you can book another one in person at the booked visits office within the centre. You can book visits up to 14 days in advance. You will need to fill in a booking slip with the day, date and time of the visit; the name(s) of those visiting; the name and number of the person you are visiting. You must also sign and date the form.
If you cannot fit everyone’s name on the booking slip (for example if there are extra children on the visit), mention this to a member of staff and they will advise you.
Once you have completed this form, hand it in at the booked visits office before you go up to your visit and when you return from your visit, the confirmation slip will be waiting for you at the visitor’s desk.
If your loved one is on remand, this is all you need to do; if they have been sentenced or have pleaded guilty, you will need to write on the form the last 4 digits of your VO number. You can write this at the side of the form.
Booking by Email
If you have access to the internet and have an email account you can send a request via email to: SocialVisits.firstname.lastname@example.org. In your email you should state the details of the person you will be visiting, his number, the details of who will be visiting including all children, the dates and times of the requested visits and the VO number if you have one. A confirmation email should be sent through to you. If you do not receive a confirmation email please contact the booked visits office by phone or again by email to check.
Please remember that you must give at least 24 hours notice when booking a visit. Any time less than this may mean that your visit has not been booked.
If you are wishing to book a next day visit please send your email or text no later than 2pm the previous day, emails received after this will not be processed.
Family Visits occur around once per month from 9am - 11am and 2pm - 4pm. It is the prisoners responsibility to apply for a family visit. Once approved you will be notified.
Family visits offer a more child focused visiting experience. Usual restrictions of sitting at tables with little contact do not occur and fathers are encouraged to play and engage with their children.
Family Visits are an additional visit over and above a prisoners normal entitlement. You do not need to book the visit as it will be booked for you if the prisoners application has been approved. You do not need a visiting order for a family visit but you will have to bring the usual identification with you.
Prison staff will inform prisoners of the date of the visits and the prisoner will notify you if you have been invited to attend the visit.