Booking a Visit




You can book a visit by contacting the visitors’ centre by phone on


0115 962 8980
(14 days advance booking available)


by text on
60777 - start your message with the word SOCIAL
(14 days advance booking available)

 by email:

socialvisits.nottingham@hmps.gsi.gov.uk
(14 days advance booking available)
or online
www.gov.uk/prison-visits
(28 days advance booking available)


Telephone booking lines are open during the following times:

Monday – Sunday 8am – 4.20pm


Please note that our booking lines/text and emails are closed on:

Good Friday

Christmas Day

Boxing Day

New Years Day



Confirmation of your visit will given to you verbally if you are booking by phone; via an email if you are booking online, via a reply if booking by text and via a confirmation slip if you are booking at the booked visits office whilst on a visit.




Maximum Number of Visitors



Up to 3 adults plus children can visit at any one time. Due to seating restrictions children over the age of 14 are counted as adults. Any person(s) under the age of 18 must be accompanied on a visit.




Telephone Booking



The booking lines can be quite busy so please be patient. If the person you wish to visit has been convicted awaiting sentencing, sentenced or has pleaded guilty you will be provided with a Visiting Order (VO) reference number.  This will be required to fill in a visits slip with this number upon your arrival. VO reference numbers are given to you when you make a booking. Convicted/sentenced/pled guilty prisoners are entitled to 3/4 visits per month.  Remand prisoners are entitled to 3 visits per week and do not need a VO reference number.  You can book up to 14 days in advance.




Text Booking



You can book via text to the following number: 60777
Start your text with the word: Social
Please include:
The name and number of the prisoner
The names of all visitors
The time, day and date requested
You can book up to 14 days in advance



Booking in Person



When you are on a visit you can book another one in person at the booked visits office within the centre.   You will need to fill in a booking slip with the day, date and time of the visit; the name(s) of those visiting; the name and number of the person you are visiting. You must also sign and date the form.

If you cannot fit everyone’s name on the booking slip (for example if there are extra children on the visit), mention this to a member of staff and they will advise you.

Once you have completed this form, hand it in at the booked visits office before you go up to your visit and when you return from your visit, the confirmation slip will be waiting for you at the visitor’s desk.
You can book visits up to 14 days in advance.




Booking by Email



If you have access to the internet and have an email account you can send a request via email to: SocialVisits.nottingham@hmps.gsi.gov.uk. In your email you should state the details of the person you will be visiting, his number, the details of who will be visiting including all children and the dates and times of the requested visits. A confirmation email should be sent through to you which will include a VO reference number if the prisoner is convicted/sentenced/pled guilty. If you do not receive a confirmation email please contact the booked visits office by phone or again by email to check. 



Please remember that you must give at least 24 hours notice when booking a visit. Any time less than this may mean that your visit has not been booked.

If you are wishing to book a next day visit please send your email or text no later than 2pm the previous day, emails received after this will not be processed.
You can book visits up to 14 days in advance


Booking Online


This is an online form which is straightforward and self explanatory.  You will be given an option to choose three possible dates to book.  A response will be sent to you within three days.  Please note although you are given a choice of three days only ONE of those choices will be booked.  Unlike text, email or phone you CANNOT book more than one visit at a time.


If you are concerned that you have not had a response from an online booking request, please check your junk email folder before contacting the booked visits team as often responses can go straight there rather than your inbox.


Please also note that if you book online you will not be able to enter into any correspondence with the booked visits team.  If you have any questions or concerns then please either phone, email or text us - details above.
You can book visits up to 28 days in advance





Family Visits

Family Visits occur around once per month from 9am - 11am and 2pm - 4pm. It is the prisoners responsibility to apply for a family visit. Once approved you will be notified by the prisoner.

Family visits offer a more child focused visiting experience. Usual restrictions of sitting at tables with little contact do not occur and fathers are encouraged to play and engage with their children.

Family Visits are an additional visit over and above a prisoners normal entitlement. You do not need to book the visit as it will be booked for you if the prisoners application has been approved. You do not need a visiting order for a family visit but you will have to bring the usual identification with you.

Prison staff will inform prisoners of the date of the visits and the prisoner will notify you if you have been invited to attend the visit.

 

50 comments:

  1. i have lost my vo can i still get this visit for my fiance or will he have to lose the visit?

    ReplyDelete
  2. You will have to contact your partner and ask him to put in an application to have the VO re-issued to you.

    ReplyDelete
  3. How can I book a visit by txt?

    ReplyDelete
  4. You can book via text to the following number:
    60777

    Start your text with the word SOCIAL

    Please include:
    The name and number of the prisoner
    The names of all visitors
    The day, date and time requested for the visit
    The number on you visiting order if you have one

    ReplyDelete
  5. How long do i have to wait to visit someone who has just been remanded? Can i still visit and write to them without yet knowing their prison number?

    ReplyDelete
    Replies
    1. When someone first comes into the prison there are several things that they must do in order to receive visits whether they are on remand or have been convicted.

      The prisoner must submit an application with the names, addresses and dates of birth of all of those people who he wishes to visit him. He must also fill in an application with the names and telephone numbers of those people who he would like to contact by phone.

      These forms then have to be vetted and processed in order for visitors to be approved and unfortunately this can take some time - anything from 2-5 working days although it has been known to take a little longer.

      Until visitors have been approved they cannot visit a prisoner but you can still write to him. If you do not yet know his prison number you can address the envelope with his name and date of birth, this should get through to him.

      I would advise you to include in your letter the information above, i.e. the details of friends and family members that you think he would like to visit him as we often find that prisoners may get this information wrong, either incorrectly spelling a name or not knowing a date of birth and this can slow down the processing of the applications or indeed may mean that a visitor would be refused entry to the prison if their details do not match those on the system.

      Delete
  6. If I get sent a v.o and my boyfriends mum does but our names not on the same one can we stil go together?

    ReplyDelete
    Replies
    1. Unfortunately not. Each VO represents one visit only for those people who are named on it. Only one visit is allowed on any particular day and since you have separate VOs this would be classed as two visits. I would suggest that the next time you have contact with your boyfriend you ask him to put both of your names on one VO, that way you will be able to visit together.

      Delete
  7. Can i book a visit with out ref number on vo

    ReplyDelete
    Replies
    1. VOs are required to book a visit to see a prisoner who has been sentenced, convicted or has pled guilty. Prisoners on remand do not need VOs to receive a visit.

      If you have been sent a VO (visiting order) the reference number will be in the top left hand side. It is a 13 digit number and should say Visiting Order next to it.

      Without this number you will not be able to book a visit.

      Occasionally the wrong form is sent out to visitors instead of a VO - this form may be green in colour. If you have been sent this form instead of a VO you should return it to the prisoner who will have to make another request for the correct VO to be sent to you.

      Delete
  8. Is it possible to find out my friends address while he's in hmp in order to visit? Or is there no way of me gettin it?

    ReplyDelete
    Replies
    1. You do not nee to know a prisoners address in order to visit him.

      The prisoner himself must apply for a visit and to have all his visitors approved. In order to do this he needs to know your address, name and date of birth. Once he has applied to have you approved and approval is given, you will be able to visit him. If he is convicted he will need to send you a visiting order, if he is on remand you do not need one of these.

      If you think he may not know your address you can write to him at the prison and provide him with these details. Address the envelope to him with his prison number or datae of birth if you do not know this.

      Delete
  9. I have been asked to send in paper and envelopes, what procedure needs to be followed as I sent in blank envelopes and they were returned to me.

    Thanks

    ReplyDelete
    Replies
    1. You can only send in stamped addressed envelopes and unfortunately you will not be allowed to send in blank paper. Any items such as blank envelopes or paper that is sent in will either be returned to you or kept in the prisoners property box.

      Delete
  10. i dont want the prisoner to know my last name can i still visit

    ReplyDelete
    Replies
    1. I am afraid this would be almost impossible. It is up to the prisoner to apply to have visitors approved and as such they would need to know all your details, for example, your name, date of birth, address etc. If a prisoner has been convicted he would also be responsible for sending out visiting orders so would have access to these details.

      All I can suggest is that you contact the Offender Management Unit (OMU) within the prison and explain your concerns to them. They may be able to arrange visits for you anonomously but would still need to clear you for security and public protection purposes so they too would need your details. You can call the prison switchboard on 0115 872 4000 and wait to speak to a receptionist and then ask to be put through to OMU. Unfortuantely I cannot confirm whether or not they will be able to assist you.

      Delete
  11. my brother was sentenced friday and taken into custody , he wont know my phone number or date of birth , so how can he book me to see him or phone me? just feels like we dont know whats going on?thanks

    ReplyDelete
    Replies
    1. You can still write to him and let him know all the relevant details for yourself and anyone else you feel he may wish to contact, this can include names, addresses, phone numbers and dates of birth - all of these details are essential for a prisoner to have contact with visitors approved either by phone or in person.

      Even if you do not know the prison number of the prisoner, you can still write to him at the prison address and include his date of birth on the envelope - this should then get through to him.

      Delete
  12. my son was put on remand on the 13th May, i have been trying to arrange a visit, but I keep being told I am not on the approved visiting list, my son has rang me 3 times now and he tells me he has completed the paper work to approve visitors and handed it in over a week ago, he also said another inmate who came in the same time as him, has had his visitors approved. My son is only 18 and this is his first and hopefully last time he will be in prison

    ReplyDelete
    Replies
    1. It is a very difficult time for familiy members when they are waiting to be approved for a visit. Unfortunately this can sometimes be a long and drawn out process depending on the nature of the offence and the number of visitors waiting to be approved. However, if you feel that you have waited an excessively long time you may wish to contact us on our booking line and mention your concerns and ask someone to try to hurry the process along or at least find out why it is taking so long. Although we do not have any authority to approve visitors we may be able to find out what the hold up is for you.

      Delete
  13. i have booked a visit by text for the following day how long will it take for my confirmation to come through via text

    ReplyDelete
    Replies
    1. As long as your text has been received before 2pm for a next day booking you should receive your text reply before 4.30pm. It is sometimes possible that technical glitches may delay the receipt of a text message or email. If you are concerned that your visit may not have been booked you may want to contact the booking line directly on 0115 962 8980. It is very rare that bookings made by text or email are missed and these are usually the best form of booking.

      Delete
  14. When my partner was given a custodial sentance on monday he had my post office card in his property. Without it I cant get my money. Will he be allowed to post it out to me?

    ReplyDelete
    Replies
    1. He will have to fill in a general application form to have the card released from his property box so that it can be sent to you.

      Delete
  15. My partner has spelt his babies name slightly wrong her name is millie and its milly on the vo will she still be allowed to visit?

    ReplyDelete
    Replies
    1. This is quite a frequent problem and something that you should not worry about. Quite often names are incorrectly spelt. It is clear that her name is Milly even though the spelling is not correct. The only time this would be a problem would be if the name was so badly misspelt that it was unclear what the name should be and usually this would cause concern if it were a surname rather than a first name, for example Powl instead of Paul or Smith instead of Smythe.

      Delete
  16. I put a restraining order n my boyfriend before he went to prsion. he is now on remand and I cant see hm because of the restaining order, how do I cancel it in order to visit him

    ReplyDelete
    Replies
    1. You would have to apply to the court to have the restraining order removed. Once this is done you would need to inform the prison as this would not be done automatically. However, you would need to give this a great deal of thought since if you wish to re-instate the order at a future date the court will not look upon this favourably.

      Delete
  17. My son as just been moved from HMP WHATTON as he got the same prison number?
    It would be a bit easier to try and e-mail a visit but the e-mail address that your prison as keeps getting rejected from my computer WHY?

    ReplyDelete
    Replies
    1. He should have the same prison number as all prisoners retain their numbers within state prisons.
      I cannot see any reason why your computer is rejecting our email address although it is important that it is entered correctly all in lower case, the email address to book a visit is socialvisits.nottingham@hmps.gsi.gov.uk
      There should be no spaces in the email address. If you continue to have any difficulties with this email please feel free to phone us on 0115 9628980 or email nottingham@prisonadvice.org.uk. Please note this second email address is for help and support and not the visits booking email address.

      Delete
  18. Why, was I not told of my sons move to your prison from another ?

    ReplyDelete
    Replies
    1. Unfortunately when prisoners are transferred to another prison family members are not informed. If a prisoner is aware of the date that they are to be transferred they can notify their family however it can sometimes be the case that prisoners are transferred at very short notice which may not give them enough time to let anyone know.

      Quite often it is important to maintain security during a transfer particularly for prisoners who are at high risk of escape therefore no notice may be given at all.

      Only a few members of prison staff are aware of any transfers taking place and unfortunately this information is not released to anyone else within the prison for security reasons. Quite often we find that visitors arrive for a visit only to find that the prisoner has been transferred on that day. This is something we cannot avoid and as mentioned we are not privvy to this information either.

      Delete
  19. my finance got remanded today . If i want to visit him will i need any photo identification or any other prove and how long does it usually take him to ring his family.

    ReplyDelete
    Replies
    1. In order to visit a prisoner you will need photo ID such as a passport or driving licence and also proof of address which could be a utility bill or bank statement dated within the previous 3 months.

      Upon arrival all prisoners will be given an initial 2 minute phone call. After that they will have to submit a list of all phone numbers of those he would like to contact by phone. This then has to be approved which can take a while. Once approved the visitor can make phone calls during association time.

      Delete
  20. Could you please tell me why , when phoning to book a visit no one answers , it can take hours of constant ringing , before someone answers , is the booking line maned or put on silent , or a passing officer who happens to hear it ring ,

    ReplyDelete
    Replies
    1. I am sorry that you have had difficulty in getting through to the booked visits line. The phones are staffed from 8am until 4.30pm 7 days a week. The only exception to this is Christmas Day, Boxing Day, New Years Day and Good Friday when the centre is closed.

      Unfortunately there are only two lines that come into the visitors centre which means that only two calls can be dealt with at any one time. We always encourage visitors to book a visit by email on socialvisits.nottingham@hmps.gsi.gov.uk or via text on 60777 starting the message with the word Social. Emails and text messages will be processed on the same day if they are received before 2pm and you should receive confirmation of your booking by reply. Booking in this way is not only cheaper for visitors but also there is no time wasted by waiting for a phone line to become free.

      Delete
  21. My partner sent me a V.O and ive been to visit him but forgot to book another visit while there,do i have to wait for him to send me another V.O before i can book again,sorry its all new to me just curious on how it works.

    ReplyDelete
    Replies
    1. Yes you will have to wait for another VO to come through to you. Prisoners are normally allocated 3 VOs in any 28 day period and a different VO must be used for each visit. This can be quite difficult, particularly if the prisoner has an extended family and lots of friends who he would like to see as there will be only three visits per month and there are restrictions as to how many people can visit at any one time.

      Delete
  22. My boyfriend has posted a vo out to me on 2 occasions now but I have not received them. I received a letter from him yesterday and on the envelope it said that there was a vo inside of it but when I opened it all that was in there was my letter but no vo. I have rang the prison to try and find out was is happening to them but nobody seems to know. My boyfriend has checked to see if I have been approved and has been told I have so how can I found out what has happened to the vo's and how do I get to come and visit my boyfriend?

    ReplyDelete
    Replies
    1. If your partner has been convicted you will not be able to visit without the VO. Unfortunately I am unable to find out any information for you as I do not have the prisoners details. May I suggest that you email us privately to Nottingham@prisonadvice.org.uk with the details of your partners name and number and your own details together with a brief outline of the difficulties you have been having and hopefully we will be able to resolve this issue for you.

      Delete
  23. hi my partner told me today that his VO has been cancelled and given back although he is entitled to 3 visits per month. could this be because he is being moved to another prison?

    ReplyDelete
    Replies
    1. Without more details it would be impossible for me to comment with any certainty on why his VO was cancelled. However, what I can say is that if a prisoner is transferred to another HMP and a visit has been booked in advance at the old prison then that visit (the first one) still will stand at the new establishment so I would doubt that the VO was handed back due to a transfer.

      As you mentioned a VO being given back this suggests to me that it is his "application" for a VO that has been returned and not a VO itself as prisoners do not actually have the VO in their possession. It may be possible that it has been rejected because the information was incorrect or perhaps illegible or that the visitors on the application form were not approved. These of course are mere speculations. There can be any number of reasons why this may have happened.

      Delete
  24. Can I still visit without photo I.d if so wat I.d do I need ?

    ReplyDelete
    Replies
    1. We strongly recommend that all visitors have photo ID such as a passport, drivers licence or citizens card, however the prison are aware that some people do not have these documents and as such we would advice visitors who do not to bring in as much ID as possible. A birth certificate is the next best thing, together with a marriage certificate, any photo ID you may have, bank card, benefits letters etc, along with your proof of address ( utility bill/bank statement dated within 3 months).

      We cannot always guarantee that these documents will be accepted by the prison without photo ID but we find that if there is a genuine reason as to why someone does not possess the accepted photo ID then the prison will allow a visitor in.

      Having said that we always recommend that visitors do obtain a citizens card as photo ID if they do not possess a passport or drivers licence. Prison rules are often changed at short notice and whilst the prison may allow someone entry into the prison without photo ID one week, there is no guarantee that you will be able to enter the next time you visit using the same ID.

      The application forms for a citizens card can be picked up from most shops and post offices or you can download a form from their site, just type in citizens card into Google and follow the link. They usually cost around £15.

      Delete
  25. My boyfriend has put my date of birth wrong on the visiting list he put '02.03.1995' when it is '02.03.1996' will I not get in to see him now? Also for some reason he isn't allowed to send visiting orders out anymore and it has to be booked online, do we get a confirmation through post or something?

    ReplyDelete
    Replies
    1. ID to get into the prison consists of photographic ID such as a passport and proof of address such as a bill or bank statement. Usually DOBs are not checked but just to be on the safe side I would advise you to contact your boyfriend and ask him to submit an application to have the date changed. Failing that if you email Nottingham@prisonadvice.org.uk and let us know your boyfriends details along with the concern we may be able to change these details for you. I would imagine that this small error would not preclude you from visiting.

      You are correct, VOs are no longer sent in the post. Instead they are generated when you contact the booked visits office to book a visit. You will not receive a paper copy of the VO but you will be given a reference number instead which you should bring when you visit.

      There is no obligation to book your visit using the new online system, in fact this can be quite confusing for some people and is no different from an email. We recommend phoning, emailing or texting as normal.

      Delete
  26. I would like to book my visits for the month on-line but it may be that other visitors want to join me but they won't have been on the original booking form. Can I add additional visitors after I've received confirmation? Thank you

    ReplyDelete
    Replies
    1. If the booking is for a convicted prisoner we cannot add visitors onto the booking as the visiting order would have been generated for that visit. The only way to add visitors onto the visit would be to cancel it and then re-book, however cancellations can only be made over the phone.

      Delete
  27. Can letters be sent recorded delivery to make sure it is received and signed by the person receiving the letter?

    ReplyDelete
    Replies
    1. We don't advise that mail is sent by recorded delivery as it can actually hold up delivery to the prisoner. Recorded delivery has to be signed by the person to whom the letter is addressed. Unfortunately this cannot happen within a prison and this is what could cause delays. Whilst the prisoner will eventually receive the letter it may not necessarily be in a timely fashion.

      Delete

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