Booking a Visit


You can book a visit via any of the following:


Online
www.gov.uk/prison-visits
(28 days advance booking available)



email:


socialvisits.nottingham@hmps.gsi.gov.uk
(14 days advance booking available)


Text
60777 - start your message with the word SOCIAL
(14 days advance booking available)


Phone
0115 962 8980
(14 days advance booking available)



Booking options are open during the following times:


Monday – Sunday 8am – 4.20pm



Please note that our booking lines/text and emails are closed on:


Good Friday

Christmas Day

Boxing Day

New Years Day

Please note that on these days our offices are closed so there will be no staff to answer calls or deal with emails/texts/online booking.  If you wish to book a visit for the day after Good Friday, Boxing Day or New Years Day it is important that you book well in advance.  Messages sent to us on days when our offices are closed will not be responded to.


Confirmation of your visit will given to you verbally if you are booking by phone; via an email if you are booking online, via a reply if booking by text and via a confirmation slip if you are booking at the booked visits office whilst on a visit.
For a detailed explanation of the booking process please visit the Visit Booking Process page.  This explains how we handle all aspects of visits booking including information on time delays, problems and technical issues.

Property
There will be no property officer available on a Sunday afternoon.  Please do not attempt to bring clothing in during this session as you will be refused
Maximum Number of Visitors

Up to 3 adults plus children can visit at any one time. Due to seating restrictions children over the age of 14 are counted as adults. Any person(s) under the age of 18 must be accompanied on a visit.

Visiting Orders
If the person you wish to visit has been convicted awaiting sentencing, sentenced or has pleaded guilty you will be provided with a Visiting Order (VO) reference number.  This will be required to fill in a visits slip with this number upon your arrival. VO reference numbers are given to you when you make a booking. Remand prisoners (not convicted or sentenced) are entitled to 3 visits per week and do not need a VO reference number.

Visit Entitlements for Non-Remand Prisoners


The number of visits allowed per month are as follows:


                                             Visiting Order               Privilege V.O
Basic/Entry Level prisoners             2                                    0
Standard                                       2                                    1
Enhanced                                      4                                    2
Visiting orders are renewed every 14 days so for example an enhanced prisoner will be issued with 2 VOs every 14 days which makes a total of 4 VOs per 28 day period.  VOs can be used at any time during the week and do not expire.
Privilege VOs are issued on the first of each month and can only be used to book visits during weekdays and not at weekends.  PVOs automatically expire at the end of each month and therefore cannot accumulate.



Booking Online - You can book visits up to 28 days in advance

This is an online form which is straightforward and self explanatory, it is also the preferred option for booking a visit.   You will be given an option to choose three possible dates to book.  Once you have submitted your visit request form an acknowledgement will be sent back to you - please be advised that this is not a confirmation that your visit has been booked.   A response will be sent to you within three days.  Please note although you are given a choice of three days only ONE of those choices will be booked.  Unlike text, email or phone you CANNOT book more than one visit at a time.

If you are concerned that you have not had a response from an online booking request, please check your junk email folder before contacting the booked visits team as often responses can go straight there rather than your inbox.

Please also note that if you book online you will not be able to enter into any correspondence with the booked visits team.  If you have any questions or concerns then please either phone, email or text us - details above.

Booking by Email - You can book visits up to 14 days in advance
SocialVisits.nottingham@hmps.gsi.gov.uk

If you have access to the internet and have an email account you can send a request via email.  In your email you should state the details of the person you will be visiting, his number, the details of who will be visiting including all children and the dates and times of the requested visits. A confirmation email should be sent through to you which will include a VO reference number if the prisoner is convicted/sentenced/pled guilty. If you do not receive a confirmation email please contact the booked visits office by phone or again by email to check.  You should also check your junk email folder in case the reply has been sent there.

Please remember that you must give at least 24 hours notice when booking a visit. Any time less than this may mean that your visit has not been booked.

If you are wishing to book a next day visit please send your email or text no later than 2pm the previous day, emails received after this will not be processed.

Text Booking - You can book up to 14 days in advance


You can book via text to the following number: 60777
Start your text with the word: Social
Please include:
The name and number of the prisoner
The names of all visitors
The time, day and date requested


Booking in Person - You can book visits up to 14 days in advance
When you are on a visit you can book another one in person at the booked visits office within the Centre.   You will need to fill in a booking slip with the day, date and time of the visit; the name(s) of those visiting; the name and number of the person you are visiting. You must also sign and date the form.

If you cannot fit everyone’s name on the booking slip (for example if there are extra children on the visit), mention this to a member of staff and they will advise you.

Once you have completed this form, hand it in at the booked visits office before you go up to your visit and when you return from your visit, the confirmation slip will be waiting for you at the visitor’s desk.  It is important that you collect your slip at the end of your visit as it is proof of confirmation that the visit has been booked.  You must not assume that a visit is booked until you have received confirmation.

Telephone Booking - You can book up to 14 days in advance.

0115 962 8980
The booking lines can be quite busy so please be patient. 


Family Visits
Family Visits occur around once per month from 9am - 11am and 2pm - 4pm. It is the prisoners responsibility to apply for a family visit. Once approved you will be notified by the prisoner.

Family visits offer a more child focused visiting experience. Usual restrictions of sitting at tables with little contact do not occur and fathers are encouraged to play and engage with their children.

Family Visits are an additional visit over and above a prisoners normal entitlement. You do not need to book the visit as it will be booked for you if the prisoners application has been approved. You do not need a visiting order for a family visit but you will have to bring the usual identification with you.

Prison staff will inform prisoners of the date of the visits and the prisoner will notify you if you have been invited to attend the visit.







66 comments:

  1. i have lost my vo can i still get this visit for my fiance or will he have to lose the visit?

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  2. You will have to contact your partner and ask him to put in an application to have the VO re-issued to you.

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  3. How can I book a visit by txt?

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  4. You can book via text to the following number:
    60777

    Start your text with the word SOCIAL

    Please include:
    The name and number of the prisoner
    The names of all visitors
    The day, date and time requested for the visit
    The number on you visiting order if you have one

    ReplyDelete
  5. How long do i have to wait to visit someone who has just been remanded? Can i still visit and write to them without yet knowing their prison number?

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    1. When someone first comes into the prison there are several things that they must do in order to receive visits whether they are on remand or have been convicted.

      The prisoner must submit an application with the names, addresses and dates of birth of all of those people who he wishes to visit him. He must also fill in an application with the names and telephone numbers of those people who he would like to contact by phone.

      These forms then have to be vetted and processed in order for visitors to be approved and unfortunately this can take some time - anything from 2-5 working days although it has been known to take a little longer.

      Until visitors have been approved they cannot visit a prisoner but you can still write to him. If you do not yet know his prison number you can address the envelope with his name and date of birth, this should get through to him.

      I would advise you to include in your letter the information above, i.e. the details of friends and family members that you think he would like to visit him as we often find that prisoners may get this information wrong, either incorrectly spelling a name or not knowing a date of birth and this can slow down the processing of the applications or indeed may mean that a visitor would be refused entry to the prison if their details do not match those on the system.

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  6. If I get sent a v.o and my boyfriends mum does but our names not on the same one can we stil go together?

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    1. Unfortunately not. Each VO represents one visit only for those people who are named on it. Only one visit is allowed on any particular day and since you have separate VOs this would be classed as two visits. I would suggest that the next time you have contact with your boyfriend you ask him to put both of your names on one VO, that way you will be able to visit together.

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  7. Can i book a visit with out ref number on vo

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    1. VOs are required to book a visit to see a prisoner who has been sentenced, convicted or has pled guilty. Prisoners on remand do not need VOs to receive a visit.

      If you have been sent a VO (visiting order) the reference number will be in the top left hand side. It is a 13 digit number and should say Visiting Order next to it.

      Without this number you will not be able to book a visit.

      Occasionally the wrong form is sent out to visitors instead of a VO - this form may be green in colour. If you have been sent this form instead of a VO you should return it to the prisoner who will have to make another request for the correct VO to be sent to you.

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  8. Is it possible to find out my friends address while he's in hmp in order to visit? Or is there no way of me gettin it?

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    1. You do not nee to know a prisoners address in order to visit him.

      The prisoner himself must apply for a visit and to have all his visitors approved. In order to do this he needs to know your address, name and date of birth. Once he has applied to have you approved and approval is given, you will be able to visit him. If he is convicted he will need to send you a visiting order, if he is on remand you do not need one of these.

      If you think he may not know your address you can write to him at the prison and provide him with these details. Address the envelope to him with his prison number or datae of birth if you do not know this.

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  9. I have been asked to send in paper and envelopes, what procedure needs to be followed as I sent in blank envelopes and they were returned to me.

    Thanks

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    Replies
    1. You can only send in stamped addressed envelopes and unfortunately you will not be allowed to send in blank paper. Any items such as blank envelopes or paper that is sent in will either be returned to you or kept in the prisoners property box.

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  10. i dont want the prisoner to know my last name can i still visit

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    1. I am afraid this would be almost impossible. It is up to the prisoner to apply to have visitors approved and as such they would need to know all your details, for example, your name, date of birth, address etc. If a prisoner has been convicted he would also be responsible for sending out visiting orders so would have access to these details.

      All I can suggest is that you contact the Offender Management Unit (OMU) within the prison and explain your concerns to them. They may be able to arrange visits for you anonomously but would still need to clear you for security and public protection purposes so they too would need your details. You can call the prison switchboard on 0115 872 4000 and wait to speak to a receptionist and then ask to be put through to OMU. Unfortuantely I cannot confirm whether or not they will be able to assist you.

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  11. my brother was sentenced friday and taken into custody , he wont know my phone number or date of birth , so how can he book me to see him or phone me? just feels like we dont know whats going on?thanks

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    Replies
    1. You can still write to him and let him know all the relevant details for yourself and anyone else you feel he may wish to contact, this can include names, addresses, phone numbers and dates of birth - all of these details are essential for a prisoner to have contact with visitors approved either by phone or in person.

      Even if you do not know the prison number of the prisoner, you can still write to him at the prison address and include his date of birth on the envelope - this should then get through to him.

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  12. my son was put on remand on the 13th May, i have been trying to arrange a visit, but I keep being told I am not on the approved visiting list, my son has rang me 3 times now and he tells me he has completed the paper work to approve visitors and handed it in over a week ago, he also said another inmate who came in the same time as him, has had his visitors approved. My son is only 18 and this is his first and hopefully last time he will be in prison

    ReplyDelete
    Replies
    1. It is a very difficult time for familiy members when they are waiting to be approved for a visit. Unfortunately this can sometimes be a long and drawn out process depending on the nature of the offence and the number of visitors waiting to be approved. However, if you feel that you have waited an excessively long time you may wish to contact us on our booking line and mention your concerns and ask someone to try to hurry the process along or at least find out why it is taking so long. Although we do not have any authority to approve visitors we may be able to find out what the hold up is for you.

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  13. i have booked a visit by text for the following day how long will it take for my confirmation to come through via text

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    1. As long as your text has been received before 2pm for a next day booking you should receive your text reply before 4.30pm. It is sometimes possible that technical glitches may delay the receipt of a text message or email. If you are concerned that your visit may not have been booked you may want to contact the booking line directly on 0115 962 8980. It is very rare that bookings made by text or email are missed and these are usually the best form of booking.

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  14. When my partner was given a custodial sentance on monday he had my post office card in his property. Without it I cant get my money. Will he be allowed to post it out to me?

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    Replies
    1. He will have to fill in a general application form to have the card released from his property box so that it can be sent to you.

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  15. My partner has spelt his babies name slightly wrong her name is millie and its milly on the vo will she still be allowed to visit?

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    1. This is quite a frequent problem and something that you should not worry about. Quite often names are incorrectly spelt. It is clear that her name is Milly even though the spelling is not correct. The only time this would be a problem would be if the name was so badly misspelt that it was unclear what the name should be and usually this would cause concern if it were a surname rather than a first name, for example Powl instead of Paul or Smith instead of Smythe.

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  16. I put a restraining order n my boyfriend before he went to prsion. he is now on remand and I cant see hm because of the restaining order, how do I cancel it in order to visit him

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    1. You would have to apply to the court to have the restraining order removed. Once this is done you would need to inform the prison as this would not be done automatically. However, you would need to give this a great deal of thought since if you wish to re-instate the order at a future date the court will not look upon this favourably.

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  17. My son as just been moved from HMP WHATTON as he got the same prison number?
    It would be a bit easier to try and e-mail a visit but the e-mail address that your prison as keeps getting rejected from my computer WHY?

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    Replies
    1. He should have the same prison number as all prisoners retain their numbers within state prisons.
      I cannot see any reason why your computer is rejecting our email address although it is important that it is entered correctly all in lower case, the email address to book a visit is socialvisits.nottingham@hmps.gsi.gov.uk
      There should be no spaces in the email address. If you continue to have any difficulties with this email please feel free to phone us on 0115 9628980 or email nottingham@prisonadvice.org.uk. Please note this second email address is for help and support and not the visits booking email address.

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  18. Why, was I not told of my sons move to your prison from another ?

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    1. Unfortunately when prisoners are transferred to another prison family members are not informed. If a prisoner is aware of the date that they are to be transferred they can notify their family however it can sometimes be the case that prisoners are transferred at very short notice which may not give them enough time to let anyone know.

      Quite often it is important to maintain security during a transfer particularly for prisoners who are at high risk of escape therefore no notice may be given at all.

      Only a few members of prison staff are aware of any transfers taking place and unfortunately this information is not released to anyone else within the prison for security reasons. Quite often we find that visitors arrive for a visit only to find that the prisoner has been transferred on that day. This is something we cannot avoid and as mentioned we are not privvy to this information either.

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  19. my finance got remanded today . If i want to visit him will i need any photo identification or any other prove and how long does it usually take him to ring his family.

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    Replies
    1. In order to visit a prisoner you will need photo ID such as a passport or driving licence and also proof of address which could be a utility bill or bank statement dated within the previous 3 months.

      Upon arrival all prisoners will be given an initial 2 minute phone call. After that they will have to submit a list of all phone numbers of those he would like to contact by phone. This then has to be approved which can take a while. Once approved the visitor can make phone calls during association time.

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  20. Could you please tell me why , when phoning to book a visit no one answers , it can take hours of constant ringing , before someone answers , is the booking line maned or put on silent , or a passing officer who happens to hear it ring ,

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    Replies
    1. I am sorry that you have had difficulty in getting through to the booked visits line. The phones are staffed from 8am until 4.30pm 7 days a week. The only exception to this is Christmas Day, Boxing Day, New Years Day and Good Friday when the centre is closed.

      Unfortunately there are only two lines that come into the visitors centre which means that only two calls can be dealt with at any one time. We always encourage visitors to book a visit by email on socialvisits.nottingham@hmps.gsi.gov.uk or via text on 60777 starting the message with the word Social. Emails and text messages will be processed on the same day if they are received before 2pm and you should receive confirmation of your booking by reply. Booking in this way is not only cheaper for visitors but also there is no time wasted by waiting for a phone line to become free.

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  21. My partner sent me a V.O and ive been to visit him but forgot to book another visit while there,do i have to wait for him to send me another V.O before i can book again,sorry its all new to me just curious on how it works.

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    Replies
    1. Yes you will have to wait for another VO to come through to you. Prisoners are normally allocated 3 VOs in any 28 day period and a different VO must be used for each visit. This can be quite difficult, particularly if the prisoner has an extended family and lots of friends who he would like to see as there will be only three visits per month and there are restrictions as to how many people can visit at any one time.

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  22. My boyfriend has posted a vo out to me on 2 occasions now but I have not received them. I received a letter from him yesterday and on the envelope it said that there was a vo inside of it but when I opened it all that was in there was my letter but no vo. I have rang the prison to try and find out was is happening to them but nobody seems to know. My boyfriend has checked to see if I have been approved and has been told I have so how can I found out what has happened to the vo's and how do I get to come and visit my boyfriend?

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    Replies
    1. If your partner has been convicted you will not be able to visit without the VO. Unfortunately I am unable to find out any information for you as I do not have the prisoners details. May I suggest that you email us privately to Nottingham@prisonadvice.org.uk with the details of your partners name and number and your own details together with a brief outline of the difficulties you have been having and hopefully we will be able to resolve this issue for you.

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  23. hi my partner told me today that his VO has been cancelled and given back although he is entitled to 3 visits per month. could this be because he is being moved to another prison?

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    Replies
    1. Without more details it would be impossible for me to comment with any certainty on why his VO was cancelled. However, what I can say is that if a prisoner is transferred to another HMP and a visit has been booked in advance at the old prison then that visit (the first one) still will stand at the new establishment so I would doubt that the VO was handed back due to a transfer.

      As you mentioned a VO being given back this suggests to me that it is his "application" for a VO that has been returned and not a VO itself as prisoners do not actually have the VO in their possession. It may be possible that it has been rejected because the information was incorrect or perhaps illegible or that the visitors on the application form were not approved. These of course are mere speculations. There can be any number of reasons why this may have happened.

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  24. Can I still visit without photo I.d if so wat I.d do I need ?

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    Replies
    1. We strongly recommend that all visitors have photo ID such as a passport, drivers licence or citizens card, however the prison are aware that some people do not have these documents and as such we would advice visitors who do not to bring in as much ID as possible. A birth certificate is the next best thing, together with a marriage certificate, any photo ID you may have, bank card, benefits letters etc, along with your proof of address ( utility bill/bank statement dated within 3 months).

      We cannot always guarantee that these documents will be accepted by the prison without photo ID but we find that if there is a genuine reason as to why someone does not possess the accepted photo ID then the prison will allow a visitor in.

      Having said that we always recommend that visitors do obtain a citizens card as photo ID if they do not possess a passport or drivers licence. Prison rules are often changed at short notice and whilst the prison may allow someone entry into the prison without photo ID one week, there is no guarantee that you will be able to enter the next time you visit using the same ID.

      The application forms for a citizens card can be picked up from most shops and post offices or you can download a form from their site, just type in citizens card into Google and follow the link. They usually cost around £15.

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  25. My boyfriend has put my date of birth wrong on the visiting list he put '02.03.1995' when it is '02.03.1996' will I not get in to see him now? Also for some reason he isn't allowed to send visiting orders out anymore and it has to be booked online, do we get a confirmation through post or something?

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    Replies
    1. ID to get into the prison consists of photographic ID such as a passport and proof of address such as a bill or bank statement. Usually DOBs are not checked but just to be on the safe side I would advise you to contact your boyfriend and ask him to submit an application to have the date changed. Failing that if you email Nottingham@prisonadvice.org.uk and let us know your boyfriends details along with the concern we may be able to change these details for you. I would imagine that this small error would not preclude you from visiting.

      You are correct, VOs are no longer sent in the post. Instead they are generated when you contact the booked visits office to book a visit. You will not receive a paper copy of the VO but you will be given a reference number instead which you should bring when you visit.

      There is no obligation to book your visit using the new online system, in fact this can be quite confusing for some people and is no different from an email. We recommend phoning, emailing or texting as normal.

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  26. I would like to book my visits for the month on-line but it may be that other visitors want to join me but they won't have been on the original booking form. Can I add additional visitors after I've received confirmation? Thank you

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    Replies
    1. If the booking is for a convicted prisoner we cannot add visitors onto the booking as the visiting order would have been generated for that visit. The only way to add visitors onto the visit would be to cancel it and then re-book, however cancellations can only be made over the phone.

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  27. Can letters be sent recorded delivery to make sure it is received and signed by the person receiving the letter?

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    1. We don't advise that mail is sent by recorded delivery as it can actually hold up delivery to the prisoner. Recorded delivery has to be signed by the person to whom the letter is addressed. Unfortunately this cannot happen within a prison and this is what could cause delays. Whilst the prisoner will eventually receive the letter it may not necessarily be in a timely fashion.

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  28. I don't understand why it takes about 10 calls for Nottingham prison to answer the phone? I am currently 37 weeks pregnant and my partner got sentenced to 4 months. Does this mean, he will only serve 2? And also, will he be allowed to be at the birth of his first child?

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    Replies
    1. If you are contacting the visits booking line unfortunately they are very busy and there are only 2 lines that come into the prison which means only two calls can be dealt with at any one time. It is often easier if you are wanting to book a visit to do this either by text - 60777, starting your message with the word social or by email at socialvisits.nottingham@hmps.gsi.gov.uk or by going online (this is the best option) at www.gov.uk/prison-visits

      If you want to contact us with other queries you can still use the text messaging service or the email address.

      If you were trying to contact the main prison switchboard which is 0115 872 4000, I am uncertain when this line is staffed and cannot comment on how long it would take to answer the call.

      Regarding sentencing, it is normally the case that the prisoner will serve at least half the sentence given, but this will depend on the nature of the offence and also the behaviour whilst in custody so I would not be able to guarantee the length of sentence that your partner will serve.

      Unfortunately, your partner will not be allowed to be at the birth of your baby.

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  29. How do I go about complaining without it taking forever to be resolved. My brother is entering his 4th week on remand and after asking everyday still hasn't been given his phone pin which is a breach of his human rights. He also wasn't given his 2minute phonecall when he was first took their,which has made it very difficult on the family as we don't know what's happening without waiting for letters to arrive.

    ReplyDelete
    Replies
    1. I am sorry that your brother has been let down in this way. Normally, pin phone numbers are issued immediately and I cannot see why he would not have been issued with one particularly after so long.

      Unfortunately, official complaints which are usually sent to the Number One Governor can take up to 28 days to be dealt with. By all means you can follow this route if you wish but I suggest that you email us at Nottingham@prisonadvice.org.uk with the details of your brother, name, prison number etc., and hopefully we will be able to resolve this issue for you more quickly than it would take if you were to go through the official channels.

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  30. It's pathetic. I've been ringing the book a visit line since 10 this morning and really unhappy at the fact NOONE answers the phone. It either just keeps ringing or says line busy. I must've rang about 50+ times today. Really unhappy

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  31. I am sorry that you have found it difficult to get through on the phones. We do have two dedicated staff to operate the phone lines together with email, text and online bookings. Unfortunately there are only two phone lines that come into the prison which means we can only take two calls at any one time. I am surprised that you state that the phone just rings or has a busy tone. Our booked visits phone lines are equipped with a messaging system which kicks in after a number of rings, the phones do not just ring out. The booked visits number is: 0115 962 8980

    We do encourage visitors to book using either the online form at www.gov.uk/prison-visits, email at socialvisits.nottingham@hmps.gsi.gov.uk or via text on 60777 starting the message with the word "social". Using the online method or email is free and you do receive confirmation of your booking. Also with online booking you can book up to 28 days in advance rather than 14 days in advance with text/email or phone bookings.

    Booking in any of the above ways can be far less stressful than trying by phone particularly when the phone is busy as it can be. But please note we cannot take next day bookings after 2pm. It is always best to book as far in advance as possible to avoid disappointment.

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  32. My dad was sentenced in friday and still waiting for his phone call. I aslo phoned nottingham prison to try and find out if my dad had been sent there but no answer even after 5 mins of constant ringing! When we get approved for visiting does it have to be photgraphic id as my mum doesnt drive or has a provisional lisence and doesnt have a passport.

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    1. I am concerned that your father has not yet had his 2 minute phone call as this should have happened within the first 24 hours. If you are trying to get through to the prison you should contact 0115 872 4000 and wait to speak to an operator (don't choose any of the options). However, the switchboard is not always staffed and most other departments within the prison (including visits) will close to external calls around 4.30-5pm. If you send us an email to socialvisits.nottingham@hmps.gsi.gov.uk we will be able to confirm if your father is here, however we will need details such as his prison number or date of birth together with your name and address in order to release this information to you. We will only be able to release this information if your details have already been input onto your fathers list of approved visitors. Whilst this is a little long winded it is necessary for security reasons.

      Ideally all visitors should have photographic ID but if you do not then a birth certificate plus bank card and proof of address such as a utility bill or bank statement dated within 3 months should be sufficient. We always recommend that visitors obtain a citizens card as soon as they can if they do not have any other form of photographic ID, simply because we can never predict if and when the criteria for ID may change. You can search for Citizens Card on Google and head to their site which will explain how to obtain one or simply pick up the application form at any Post Office or most shops/supermarkets.

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  33. My partner was sentenced on Thursday 12th march, I did receive my two minute phone call. Am I able to write to him now ans send photos without his prisoner number? Do I have to wait for everything to come through the post? When am i likely to receive another phone call? This is all new to me and have no idea of how to go on

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    Replies
    1. You can write to him any time even if you don't have his prison number as long as you have his date of birth which you should put next to his name on the envelope. You are allowed to send photographs as long as they are not of an indecent nature and do not include images of the prisoner facing full on to the camera.

      You do not have to wait for anything to come through the post. If you are wanting to book a visit to see him then you can do this via any of the options outlined on this page regarding how to book a visit. If your partner has submitted the necessary applications to have you approved and these have been processed then you will receive notification that the visit has been booked. If not we will notify you of this but keep trying to book as at some point you will be approved, it just may take some time.

      Regarding him contacting you by phone again, similarly if he has filled in the necessary application to have you on his phone list and he has enough money on his pin phone account then he will have an opportunity to call you if he wishes during association time which can be a various times during the day depending on which wing he is on.

      We always recommend that friends/family write to the prisoner with the names, addresses, dates of birth and phone numbers of all those who the prisoner may wish to have contact with so that they can be sure that the prisoner has the relevant information to complete the various application forms as often prisoners cannot remember some of these details.

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  34. I am visiting my partner next week and bringing my daughter who is 12 is just her passport suitable id for her? Also I am bringing my step son who turned 18 last month he has a provisional driving licence he can bring but doesn't have any bills or bank statements with his address. What else can he bring for id? Thank you

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    Replies
    1. Normally a just a passport for a minor is fine but the image does have to look like her, i.e. it will not be accepted for example if the passport was issued when she was a toddler. To be on the safe side bring a birth certificate also. For your step son, as long as the address on the provisional licence is the same as what we have on our system then that is sufficient as proof of ID and address. Again, to be on the safe side, if he has a student card, works ID or bank card in addition to his provisional licence then by all means bring those in too.

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  35. If three people are booked in to visit and one of the people can no longer come do we have to cancel that person or is it ok for the other two to just turn up?

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    Replies
    1. There is no need to cancel just for one person. You can still turn up even though all the members of your visiting group cannot attend. However, you cannot substitute one visitor for another without contacting the visits booking line first and this cannot be done on the same day as the visit.

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  36. I was late for a visit to see my partner, is he still entitled to a visit and can I book another visit to see him.

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    Replies
    1. If you eventually turned up for the visit then this visit is used. Also, if you did not turn up for the visit but did not cancel the visit in advance it would also be classed as used.

      If he has sufficient visits entitlement remaining then you will be able to book further visits.

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